What are the rules for your Social Media contests?
Tee Zen Designs occasionally runs contests on our social media accounts. We usually focus on expanding our brand following by using giveaways so you could win something for helping us out. Here are the official rules for our giveaway contests: Your participation must be on the platform(s) specifically indicated in the contest announcement. You must […]
What is your return policy?
Tee Zen Designs accepts exchanges for replacement merchandise in the following situations: Defective Merchandise Defective or Incorrect decoration Incorrect Size (You ordered Medium and received Extra Large) Incorrect Color (You ordered Blue and received Yellow) To arrange an exchange, please email support (support@tee-zen.com) within fourteen calendar days of receipt. Include as much information as possible. Order […]
How do I care for my merchandise?
Merchandise will include care instructions when you receive it.With rare exception, printed and embroidered garments should be turned inside out and washed in cold water.In the event you are concerned about how to care for a particular item, we’re happy to provide guidance! Simply contact us at support@tee-zen.com.
Will all of my merchandise be shipped together?
In order to offer the variety of products our customers desire, we work with a number of select workshops. We commission them to finish and ship your merchandise directly to you. Occasionally, orders will contain products which are completed by more than one workshop. As a result, these orders will not ship together with those completed […]
What are you doing for the Environment?
We look for suppliers with a strong focus on the environment. For example those that maintain state-of-the-art equipment which, among other things, uses minimal water. They also source materials, including inks and dyes, which are the safest available for the ecology and people. Our suppliers also work to minimize waste in packaging and source eco-friendly packaging […]
Are there restrictions on Coupons, Sales and Discounts?
Tee Zen Designs occasionally offers discounts in the form of coupons, sales, and bulk discounts. When offered, coupons can be found on our website and through email newsletters. Enter coupons at checkout in the “Have a Coupon?” area. Coupons usually can not be combined with sale prices or bulk discounts. Products which are on sale […]
What should I know about Sizes?
Sizes vary from one manufacturer to the next and have different interpretations all over the world. Every product we sell includes size details specific to that merchandise. Returns and exchanges for size are limited to cases where we ship an item which is not what you ordered. For example; you ordered a Medium and we […]
What should I know about Colors?
Computer monitors, tablets and phone screens vary significantly from one brand to the next, and the variations in available user settings are infinite. The colors displayed in product listings are the closest approximation of the item possible. We develop these using a name-brand monitor with typical settings. Returns and exchanges for color are limited to cases […]
What about Taxes, Customs and VAT?
Sales Taxes – Tee Zen Designs does not generally charge state sales tax, as we are located in New Hampshire, USA. Customs – Most of our customers will not experience customs fees, as we endeavor to ship your merchandise from the most cost-effective location. However, customs may occasionally be required. We generally can not predict […]
How much does Shipping cost?
All Tee Zen Designs orders include free standard shipping within the United States.We offer shipping to Canada for an additional charge. To determine your shipping rates, proceed to the Cart or Checkout pages and update your address.While we don’t generally ship elsewhere in the world, we will consider special requests. Please contact us for details. […]
Do you ship everywhere?
Currently we serve the United States and Canada. We may be able to make merchandise available to you if you are outside one of these two countries. Please contact us with your request!Exceptions: Tee Zen Designs are not available for purchase in/shipment to Crimea, Cuba, Iran, North Korea, Syria
Why doesn’t merchandise ship immediately?
As a design studio, we contract our production out to a very select group of workshops. Many of them put the final touches on merchandise as orders arrive. This may take a few days from order to shipment. This is done to reduce long-term waste, and handle a wider variety of design work, while maintaining […]
